McGrath Chevyland

Tyler Feldmann at Chevy Used Car Super Store helped me immensely to find the right car for my granddaughter who is attending college in another state. We had all her "desires" noted and he located one immediately. He went through all the features of vehicle-explaining them thoroughly and carefully to me-as I would have to share the information to her when she flies in to pick up the car. He was patient with my questions and even spent time detailing it so I could get to another appointment on time.
Tyler handed me off to JD Voss in the Finance Department who presented and reviewed with me all the documents needed to purchase the vehicle. Again, a very thorough job of explaining every document (which seemed more like a book) and had the patience of a saint as I asked my questions.
Purchasing the vehicle for someone who lives in another state was so painless after I initially had reservations in doing so to be certain I took care of all the requests communicated to me by my granddaughter. Tyler made that happen!

Would like to shout out Matt Rhodes for taking the time to talk us through options for our daughters 2017 Escape. She totaled her car and needed something quick. We didn't make easy for Matt and he kept his patience and continued to give us great support and information with kindness and understanding. We are taking her the car today and with classes at UNI starting again in a couple days one big box checked for us. Matt was not only patient but track our car of choice down from another location and gave us continual updates as we made our way through bad roads to get there. Matt stayed beyond there business hours to make sure we were set even with blizzard conditions setting in. Thank you Matt for great customer service!

I have valid reason to feel completely and utterly disgusted with how I was treated as a customer at Pat McGrath Chevy land In Cedar Rapids, Iowa. That being said There is plenty of room for improvement! I Really hope you don't treat other customers this way.
Keeping this short, I Took my work truck, 2005 Silverado w/ 160,000 miles on it to Pat McGrath chevy land as a last resort to fixing my truck. As it was and STILL is randomly going into "REDUCED ENGINE POWER". This is a known issue for these vehicles with no known concrete repair. I also was going to have them perform a wheel alignment while they had it in their possession.
Keep in mind I believe in and preform regular Maintenace on all my vehicles/ Toys and never buy bottom shelf parts because it goes against my beliefs in quality. I am mechanically inclined to do just about anything. It's what I do.
So, before I walked out the door after dropping my truck off at 12:30 pm 3/22/23 Joshua Cole (service rep) told me it would be $150 for the 1-hour Diagnostic fee and $150 for the wheel alignment. I agreed without resistance and went back to work..
Fast Forward to the end of the day 3:30pm Joshua C. sends me a $1800 estimate for parts. I declined as to my truck already having new parts on it (all OEM standard replacement Parts) Nor were they first set of parts to go on the truck to repair it as to I had tried to fix these issues for the last 2 years. I requested to have the tech just do a throttle relearn procedure and finish the alignment.
I needed my vehicle back by end of the day "5:30p.m. their Closing time" for work the next day.
I had to take it upon myself to call a friend to pick me up from home and take me to the dealer at 5:30 because Joshua Cole (my service rep) would not return my calls after our last conversation at 3:30.
Upon my arrival I was greeted by someone, and they paged my service rep (Joshua Cole.) When he finally showed up to his desk after waiting 20 mins, I was greeted with a DISREPECTFUL attitude, as if I was an inconvenience. He charged me $338.01 for them to perform a visual inspection. When I asked why they didn't perform a throttle relearn procedure Joshua responded with "we didn't know that there were non GM parts on the vehicle so we can't warranty our work". I agreed with him that was fair but requested them to do the relearn procedure anyway (takes 5 mins with their computer) and I would wave their warranty responsibility. He denied my request in a very condisending manner.
After I had left, driving back home my truck is still pulling to the right and the steering wheel still not straight.
They never performed the Throttle relearn procedure or EVEN ATTEMPT TO CORRECT THE ALIGNMENT!
To top it off, I had my friend hook up his Snap-on obd2 reader to my truck, they never even cleared the check engine Light codes from when I arrived at 12:30....... so that tells me they didn't even attempt to diagnose the PCM or TCM (power control module, Throttle control module)
I paid $338.01 for them to perform a visual inspection, to tell me I didn't have factory parts on the vehicle.........They didn't turn a single wrench or utilize their top of the line General Motors obd2 machine (which is why I went there) to reset the throttle body.
I drove away my truck in the Exact Same Condition It was in when I left it with them.
This trip to McGrath cost me:
*$338.01 for a visual inspection
*Mental frustration
*2 Hours of pay for missing work and counting because I have to take the truck back to align it
*Time away from my family; and counting
*Time to go out of my way to formulate this review; because I am not the type of dude to be petty enough to bad mouth others on the internet
*my value and amount of trust in GM representees.
I want everyone at Pat McGrath chevy land to know I intend to take this matter to your licensing board.
If I could leave a - review I would. so Pat Mcgrath, I award you 1 Star.

I ordered my Chevy Bolt on September 1st, 2022 and was told when I ordered the Bolt I would get it in 3-6 months, well 7.5 months later and no Bolt. I was also told I would receive monthly updates. In that time period I have received 2 updates that I initiated! "When we know you will know." I have been a customer for 26 years but this service has been atrocious. I need a car and am now ready to move on.

Mark Gilbert

Well I have to be honest...this initially was not a good review BUT, I will say this...their service manager Melissa Corken did a phenomenal job at rectifying the service that I had initially received. I won't state what happened because I feel that the justice that was performed on her behalf nullifies any feeling I once had. She is a great person and showed me that she was working with great people. Just like all people know...things happen, and I was probably a 1 percent that had the experience that I did. But with the help of Josh Cole (service advisor) any wrong that I felt, was made right and I TRULY appreciate and value that. Thank you so much for all of your help and effort that you both put in to help me. I will most definitely me bringing my car here and TRUST, out of all things that my vehicle is in good hands. Melissa and Josh you both are truly "MIDWEST MAGNIFICENT". Again, thank you for all that you do and dealing with any adverse situation that may occur. You handled everything with tact and professionalism, keep up you good hearted honest work!

McGrath called me about the problem of my hood and the cost of replacing it. They called me right away and were sorry about my problem. Wanted to make this right. I decided I was very happy to get half of the bill paid by them. They are happy to send me a check. Thanks for prompt action. Sue Doland

I frequently use McGrath Chevyland for all needs with my car. I used to drive a 2013 Chevy Spark and they worked on it quite a bit. Oil changes pricing are reasonable if you buy a 3-pack but all other work I had done to my car was fairly expensive but was guaranteed work. I recently purchased from McGrath Chevyland a 2019 Chevy Spark. Two gentleman, Scott and Shawn, both helped me with my purchase and I am very grateful for their assistance and for their patience with all of my questions. I now have warranty on my car for awhile and plan to return to McGrath Chevyland in the future for my Chevy car needs.

Overall, great experience!

"new" car i got apparently had a BAD paint job. From front end damage? Finding paint pimples :/

only decided to look because the first car i bought from them had a lemon paint job that faded away. And they resold it with to another poor couple with another terrible paint job. Wonder how many other people got the same paint job

My vehicle had 22K miles on it and the tires needed replaced. I was told by the service specialist that there was a recall on the tires and it the warranty would cover 60%. My wife picked up the vehicle and paid the entire bill. We were told by the service specialist that we would get a check for the difference. This was September of 2021. After 10 months of being told they were looking into it, I went in and asked. Now they say because the vehicle was just past the 36 month warranty, GMC was not going to cover. I would not have spent $900 plus on 4 tires that I could have gotten elsewhere for much less. If GMC would not pay the difference, McGrath should have stood behind their employee's word to the customer. Sorry, just lost a long time loyal customer for a few hundred bucks.

Will not give even a ballpark quote for a repair over the phone unless you spend $150 for a diagnostic. Unable to even speak in hypotheticals. You won't know if your repair will cost $100 or $100,000 until you pay them $150

That is their policy.

STAY AWAY

UPDATE: I called another dealership (in Marengo). Not only did they give me a quote for the repair (with the understanding that it is not an exact quote until they know exactly what needs to be repaired), they also informed that there was still a manufactures warranty on this item.

All information that would have been useful to get from McGrath.

Understand that when I was on the phone at McGrath I asked the person I was speaking to if I could talk to someone that knew more and could help me more with my specific request. She told me she knew what she was talking about and talking to someone else wouldn't help me.

I also told her that I thought the policy to not give out a quote without charging me $150 first was out of line and that I would be leaving negative reviews on the internet so other people knew to stay away and go elsewhere, and she gleefully replied: "Go ahead and do that!".

It is surprising that some companies still do not understand the impact of negative reviews on the internet, and train their employees accordingly.